At Professional Solutions, we are committed to helping our policyholders resolve an incident or situation that causes concern as quickly and efficiently as possible. When a lawsuit is filed, we work in tandem with you and defense counsel to make the litigation process as painless and least disruptive to you and your practice.

If you are served with a lawsuit, receive notice of a claim or potential claim, or are concerned that a medical incident could result in a claim, you should report it immediately to Professional Solutions using the How To Report a Claim form. This includes, but is not limited to a formal Notice of Intent, being named as a Respondent in Discovery (Illinois), records requests from attorneys* or any notice received from an insured’s state licensing board.

Toll Free Phone: 1-800-640-6504
Direct Dial: 515-313-(4 Digit Extension)
Toll Free Fax: 1-877-367-9654
Email:claims@profsolutions.com

Top 4 Things to Do When Faced with a Claim

1. Place the entire original patient chart, including x-rays, in a secure location.
   

   VERY IMPORTANT Do not change, alter, delete from or add to the original medical records in any way.

2. Do maintain a separate file for correspondence and documents from Professional Solutions and/or your defense counsel as well as legal documents. DO NOT put any of these materials in the patient chart.
3. Do be prepared to commit your time to the defense of the claim. The claim process can be lengthy. Your cooperation and involvement are necessary for the matter to be resolved in the most favorable manner.
4. Do call Professional Solutions’ Claims Services Department promptly via the Claims Advice Hotline. This free and confidential service for Professional Solutions’ policyholders can help guide you through the process.

When you call Professional Solutions, please have the following information available:

• Date, time and place of the alleged incident
• The medical records
• The lawsuit or nature of the claim

* You do not need to report routine records requests received in the normal course of your practice. Our primary interest is records requests where an adverse event, outcome or dissatisfaction with care has occurred, causing concern that legal action could arise against you or your practice.